Reference

Open 9nexus legal terms for India

This page sets out the legal terms that shape your account, your access and the way we handle notices on 9nexus.

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9nexus Open 9nexus legal terms for India
CONTACT ROUTES

Switch to the right contact path

For legal questions, write from the email on your account so we can match the request to the right record.

Email Send a written request from your registered address if you want a copy of…
Live chat Use chat when you need a quick pointer on where to send a legal…
Postal mail Postal mail works when you need a signed request or have to send papers…
RECORD CARE

Explore how we handle your records

We keep legal records narrow. Account details, request logs, device signals and transaction references stay only as long as we need them for account operation, lawful requests, dispute handling and audit trails.

Data scope

We collect only what is needed to run the account, match a request and keep a trace of notices or transaction references. If a field is not needed for those tasks, we do not ask you to fill it.

Cookies

Cookies remember session state, language choice and the point where you left a notice. They also help us reduce repeated logins on the same device, without turning the page into a permanent profile of your browsing.

Security checks

When an account detail changes, we may ask you to confirm the email, phone or payment reference already on file. That extra step helps us stop unauthorised changes before they affect notices or withdrawals.

Retention

We keep records for the period needed to operate the account, answer a legal request or satisfy a lawful duty. After that period, we delete or reduce them where the law and our systems allow.

Request changes

If you want a correction, ask from the contact method tied to your account and tell us exactly what should change. We use the matching record first, then update the field once verification is complete.

Contact route

For access, deletion or a copy of a notice trail, use email or chat and include your registered name, account email and any date that helps us find the record. We reply through the same case thread.

Open common legal questions first

These questions cover access, record changes, notice delivery, payment references and the contact path to use when a legal request reaches us. We keep the answers short because the rule that matters is the one tied to your account, your state and the notice you received. If your case needs a different route, use the email or chat on file for the same record trail.

The law tied to your location and the local rule that applies to your activity decide how we handle the account. If a local rule is stricter, we follow that rule and limit access where needed.

Yes. Send the request from your registered email, tell us what record you want and include a date or payment reference if you have one. We verify you before sharing the applicable record set.

We use account data to run the service, check identity, send notices, process transactions and resolve disputes. Cookies help with session memory and language choice, while device signals help us spot unusual access.

We keep them only for as long as they are needed for account operation, legal requests and audit or dispute handling. After that, we delete or reduce the data where our systems and the law allow.

Send the update from the contact method already tied to your account, or use chat first if you no longer have access to it. We verify the request before changing the email or phone.

Use email for anything that needs a written trail, and use chat when you need help finding the right route. Add your registered name, account email, state and any reference that will help us locate the case.

Yes. UPI, Paytm, PhonePe and Google Pay references help us match a deposit or withdrawal request to the right record, especially when a notice or identity check is part of the case.

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